Which devices support Tap to Pay?

iOS : iPhone XS or newer, running iOS 17.5.1 or later. Android : NFC-enabled devices running Android 9 or higher.

Can my team also process payments using Tap to Pay?

Yes! Any team member with the right permissions and a compatible device can use Tap to Pay. For Android devices, permissions include owners, admins, receptionists, or stylists. Read more about team permissions in Connect here .

Can Tap to Pay be combined with other payment methods?

Yes! You can split payments between Tap to Pay and other payment methods, such as cash or card. For example, you can charge £20 via Tap to Pay and £30 via cash or card.

What types of cards can my customers use?

Customers can pay using contactless debit or credit cards (Visa, Mastercard, American Express, Discover), or digital wallets like Apple Pay or Google Pay. Android-specific: Customers can also use contactless cards like Maestro, girocard, Eftpos, Interac, China Union Pay, and JCB.

Are there any extra fees for using Tap to Pay?

No extra, recurring, or hidden fees! The standard transaction fee (0.99% + 20p - excl. VAT) applies to all payments processed via Tap to Pay.

How do I process a refund?

Refunds cannot be issued via Tap to Pay. If you need to issue a refund, you can use other methods like vouchers or cash.

Is Tap to Pay secure?

Absolutely! We’ve partnered with Stripe, a global leader in payments, to ensure every transaction is encrypted and secure. Stripe adheres to the highest industry standards, so you and your customers can rest easy knowing their payment information is protected.

Can I accept PIN payments?

Yes! You can accept PIN payments, but there’s a difference between Tap to Pay and PIN payments: <ul><li> Tap to Pay: When your customer taps their contactless card or digital wallet (like Apple Pay or Google Pay), no PIN is needed for most transactions, as long as they’re under the payment limit.</li><li> PIN Payments: If the transaction exceeds the limit, or the card requires a PIN, your customer will need to enter it.<ul><li> Android-specific: PINs work if the card supports online PIN. If it only supports offline PIN, the transaction may be declined.</li></ul></li></ul>

Can I print or send receipts to my clients?

iOS: iOS devices can send digital receipts to clients whose email address has been saved in Connect. Android: Android devices currently cannot send receipts via email from the app. However, you can download the PDF receipt generated by the app and manually email it to the customer using your preferred email app.

Are multiple devices supported?

Yes! Multiple team members can use Tap to Pay, as long as they have the Treatwell Connect app installed and the correct permissions to access the checkout flow. Each device can process payments via Tap to Pay.

Get paid the easy way

Accept contactless payments straight from the Treatwell Connect app – on your iPhone or Android phone or tablet.

No more expensive hardware

No need to invest in a payment terminal. Just select the Tap to Pay method on your iPhone or Android when checking out a client.

Take payments wherever, whenever

Always on the go? Get paid in seconds wherever you are. No stress, no lengthy checkout process. Just quick, convenient payments.

Transparent, competitive pricing you can count on

We only charge 0.99% + 20p per transaction (excl. VAT) when you use Tap to Pay. That’s it, no extra hidden costs.

Accept all major payment methods with ease

When you get paid via Tap to Pay, your money will land in your account as soon as the very next Monday. All major payment methods are accepted.

Secure payments, powered by Stripe

Safe, secure and encrypted. Your clients can checkout with confidence thanks to Stripe.

From big businesses to neighbourhood gems, we’ve partnered with over 150,000 salons across Europe.

Owner

“As an owner, it’s invaluable to have Treatwell by my side. I can manage everything on the go, track the salon’s performance, as well as being discovered by new clients.”

Leah – Glo – Fulham

Owner

“Everything is becoming more digital. That’s why I would recommend Treatwell. With the app, it’s super easy to book – at least 80% of our bookings happen online.”

Manuel – STUDIO aka WESTER – Boutique Hairstyling