Attract new customers and keep them coming back
Imagine walking into your salon every day and dedicating all your time to your clients… No admin, no phone calls, just giving your clients the best experience possible. Well, with Treatwell, you don’t have to imagine. Your diary will fill up with appointments whilst you get creative.
Doors closed. Bookings still open.
Some customers may want to book your salon at midday when you don’t have the time to answer the phone or at 1am when you are closed. Using our 24/7 reservation engine is one way to adapt to your customers needs and get more reservations.
Your customers can book 24 hours a day, 7 days a week using their favourite device (mobile, desktop, tablet) and preferred platform, whether that’s Google, Instagram, your website or our app.
The reservation engine automatically checks your availability, confirms their reservation and updates your digital calendar.
You receive fewer phone calls at rush hour and save time on chasing phone calls received out of your opening hours.
Partnering with Treatwell will enhance your customers’ overall experience at your salon
- Treatment website and app open 24/7, from anywhere
- Clients receive a reminder of their treatment booking
- Client preferences stored in your system enable a faultless tailored service
- Targeted communications through email or SMS to share news about your salon, as well as promotions and discounts
Receive and manage your customer reviews to improve your services
Keep your finger on the pulse and monitor how customers rate your salon. When a customer review is published, you will receive an email notification and have the ability to respond directly to any review. With Treatwell, you can manage all your reviews from one place. The vast majority of reviews are positive, but should you receive a negative one, responding with a simple explanation shows that customer satisfaction is important to you. Plus, sharing good reviews with your staff can increase motivation!
Improve your customer experience and send targeted communications to keep your customers coming back
Keep all your client notes in one place with Treatwell’s CRM system.
- Build an efficient customer database with information from previous reservations and your own inside knowledge
- Show customers that you care by personalising their salon experience based on preferences tracked in your reservation system – perhaps it’s their birthday or they particularly liked a specific product last time they visited
- Share customer profiles and history with staff to provide a more tailored service, increase average spend and encourage repeat visits