On my first visit I was greeted by Jolanda Mihaj, who was extremely warm & friendly & put me at ease immediately, very professional & asked all the right questions & made sure I was happy with the anti wrinkle treatmants I about to receive, taking the care & time to explain how she wanted to get to know my face & how it would respond to the treatment, I felt I was very much in good hands in an environment you would expect clean & tidy. A huge thank you