I've been to this Spa twice. The first time I had a shellac manicure and was really pleased with the results. Couldn't fault it.
The second time wasn't the best. It took far longer than expected and I had to quibble over the price after I wasn't informed that it would cost extra to have the old shellac taken off. It took nearly 20 minutes to take off. And because of this I said I'd have the express manicure instead of the classic (which is normally an hour).
When half-way through I realised I wasn't getting my cuticles removed or tidied I asked why and she replied that you don't get that with the classic. To which I replied that, that was the whole reason for getting them down professionally - frankly I could shellac/paint my nails myself but can never do the cuticles.
I wasn't happy with the way she'd filed them either - different lengths and different shapes.
That's when the original technician took over and gave me a manicure - which was smudged by the time I'd left the salon and completely chipped off four days later on one nail. Complete waste of money.
It's such a shame because I'd had a lovely experience the first time. Won't be attending again unfortunately.