Abi's Hair & Beauty Spa Reviews
935 Brighton Road, Purley, London, CR8 2BP
Check availability and book onlineReviews are written by customers after their visit.
204 reviews
Nice enough staff, but the haircut experience wasn't very good. The hairdresser was constantly interrupted by the telephone and other things. I was there for nearly two hours in total! I had booked for a Senior Stylist to do the haircut, but she was on holiday so was given a "New Talent" Stylist instead. As I said, she was nice enough, but it all took far too long and when she was thinning out my hair, it was quite painful. Also, all I got in exchange for paying extra for a Senior Stylist was a conditioning treatment that lasted 5 minutes. I don't think I'll be going there again for a haircut.
Ladies' Haircuts
Friendly staff, nice touch with the biscuit and chocolate offered with the drink. Essentially my hair cut was good as was the blow dry. I've booked to go back so that must say something!
Ladies' HaircutsShow all…
I used a groupon deal for a cut and finish with the creative stylist for myself and mother. I was so disappointed with the level of professionalism and would not recommend the salon to anyone. The stylist cutting my hair was incredibly sweet and I can't fault her. However, the other woman (who I believe to be the owner, Abi) was incredibly rude and unprofessional. I feel she was just trying to rip me off without any consideration to the service.
When we arrived at the salon we were not greeted by anyone or asked anything. We sat ourselves down and just waited until we were eventually asked if we had an appointment. The stylist who was doing my hair was then called over by Abi and they started whispering about me which is extremely unprofessional. The stylist then told me I would have to pay more because of the length of my hair at which point I told her not to worry and that I'd curl it myself (even though the deal included a style and finish, and made no mention of an extra charge for long hair).
Anyway, I was then asked if the trainee could wash my hair. A very sweet girl but extremely inexperienced, her second day on the job. The wash took very long and I didn't feel it was done properly. I agreed to let her wash my hair though, and am not complaining about that but instead about the time it took, as Abi used this as one of her reasons as to why I should have to pay more.
The stylist then went on to curl my hair anyway even though I said I wasn't paying extra and before she could finish Abi made mention of how long it was taking, so she then went straight over to my mother, leaving me with my hair not completely finished and the black cape still on me. She then rushed my mother's hair (I assume because she felt under pressure from Abi). At this point Abi then told me we would both have to pay extra due to the length of our hair. I told her that it didn't say this in the groupon deal, I wasn't informed when booking (had I been I would have gone elsewhere) and when informed of an extra charge just before my hair was washed, I had told her not to curl it. Abi then went on to have a full blown argument with me in front of customers about this due to the time it took (which wasn't entirely my fault as the trainee washing my hair took long and I told the stylist not to curl my hair) and she was very confrontational and rude. It ended with me getting very upset, and Abi reluctantly saying "fine don't pay it". I have never had such bad customer service.
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