Nice enough staff, but the haircut experience wasn't very good. The hairdresser was constantly interrupted by the telephone and other things. I was there for nearly two hours in total! I had booked for a Senior Stylist to do the haircut, but she was on holiday so was given a "New Talent" Stylist instead. As I said, she was nice enough, but it all took far too long and when she was thinning out my hair, it was quite painful. Also, all I got in exchange for paying extra for a Senior Stylist was a conditioning treatment that lasted 5 minutes. I don't think I'll be going there again for a haircut.
Friendly staff, nice touch with the biscuit and chocolate offered with the drink. Essentially my hair cut was good as was the blow dry. I've booked to go back so that must say something!