This is a new start up business which is conveniently located close to where I live. Joy was an absolute pleasure & was very welcoming. She used my name throughout the treatment. I was asked if I would like a cup of tea or coffee and I was even given a free hand massage as a 'first time customer' gesture. The treatment itself was really good, and she managed to get the gel really close to the edge of the nail which in past experiences with some places they fail to do well. There was a huge variety of colours to choose from, so much so I changed my mind several times. If you end up being a regular they also do loyalty scheme so you will get a freebie after several visits, which is great. I would highly recommend!