I had an appointment today.I explained, my hair needed detangling and wanted my hair slightly shorter at the around the face but the rest of my hair just below the shoulder (I demonstrated). I stated I needed to be able to tie it up for work. Knots were fixed but then my hair was hacked off above shoulder length to the point where I can't tie it up. The hairdresser insisted I'd asked for that (I hadn't). I regret paying in advance as this was not worth half that amount. I WILL NOT BE RETURNING.