Price quoted when I booked was then raised when I came to pay. Tried to argue this but didn't get anywhere. Very unprofessional. Not a full manicure. very few shellac colours to choose from.
On arrival was asked for my e-mail but they wouldn't accept the confirmation e-mail so i had to search for the original e-mail with price. Girl who did my treatment wasn't sure what was included in the treatment/price and would tell me one thing but was then corrected by the manager. The girl was pleasant enough but the manager was rude and ignorant. Treatment didn't work and I left feeling disappointed.
I arrived promptly for my appointment, however was asked to wait 10 minutes or come back later in the day - despite booking a slot.
I said i would wait 10 minutes. I was then taken into the treatment room after 15 minutes only to wait a further 5 minutes. My wax was booked for 11am - we didn't get started until 11:25.
Further to this, the Hollywood wax clearly states on the window of the store and on treat well as £25 - however both times i have been asked to pay the additional £15 as i am having the hot wax.
Reluctantly i pay it as the wax is actually incredibly well done. She does the whole hollywood wax in 3 sections! super fast and the longest lasting wax i've had.
Has the potential to be a 5* - just a few iffy points.