The staff were friendly and atmosphere was nice. The hairdresser doing my hair was nice and knowledgeable about hair treatments but gave me much shorter layers than I was expecting and cut my hair much shorter that I was looking for. They did specify that the treatment I booked did not come with a blowdry but they didn't even use a hair brush or style it at all so I felt like I left with messy hair. The timings specified for my treatment was 1 hour and 15 minutes and in reality it took 30 minutes.