The woman doing the waxing did not wear gloves and appeared she didn’t really know what she was doing. Was going to leave the area half untouched as “the hairs were growing in different directions” so couldn’t get to the hairs. She then had a very public chat with who I’m assuming was the manager outside the room in front of other customers advising that as I shaved over a month ago, this would hinder the wax. This lady ended up coming in and finishing the wax to some degree. Would not recommend