Anna was good, friendly and made a real effort to get my hair right (I have very thick and unruly hair..). However, she was rushed by a number of colleagues to hurry her service, which was not professional (as I could overhear) and also put Anna under a lot of pressure. I understand that this was due to another colleague not turning up to their shift . If that is the case, then appointments should be cancelled rather than appointments being rushed as this is unfair on paying clients and staff.