It is the 2nd time ( consecutive) when I book an app. for a date&time and I am called to be told that the app. should’ve not gone through because they are short staffed on the day. My appointment was moved from 12 to 2:45.I waited 30 mins (3:15) to be seen although the lady in reception prompted the stylist at 3.She was very cold and despite my efforts to make the situation less awkward I couldn’t wait for the app to be over.The treatment was great and I saw results, will book another stylist.