I was made to feel quite embarrassed and uncomfortable when it turned out I'd booked in for a dry haircut when I need a restyle. I ended up upgrading to get the haircut I want, since I couldn't get a refund. My hairstylist didn't seem confident in performing the cut I had asked for. I asked for a fade, she tried to replicate it with scissors. It looked ok at a glance when I was briefly shown, so it'll do for now. I'll need to get it fixed to what I wanted because up close the finish isn't great.