Arrived on time and staff member greeted us at door and was ready, asked what was required, checked my daughter was sitting comfortably. Chatted to my daughter throughout to put her at ease. Checked I was happy at the end. Couldn’t ask for anything more.
The first time I went I came out with lovely soft highlights (about 6 months ago). This time, I asked for something slightly lighter and I became completely blonde... I am normally light brown. It was probably a bit of a misunderstanding and it was quite hot inside, which makes the bleech work faster, but as an advice be really clear on what you want to avoid surprises!!