They didn't believe my email confirmation was the actual confirmation so treatment started late yet finished on the original time. The room was small and so the therapist had to keep moving squeaking trollies, chairs and the like to squeeze past, whilst a click ticked noisily. You could hear all the conversations in the reception area which wasn't relaxing. The therapist was nice although didn't explain how the facial would be conducted and had rough hands and was not careful. However, my face looked good afterwards and so the results are the main thing. I still rate Himalayan Spa in Chiswick as the best in the area so the others will always struggle to compete. Would maybe go back if I needed a quick appointment close to home.