This wasn’t my first time in this place and for this reason I would expect the same treatment as earlier. In the past I booked both £35 and £15 pedi, so I knew what I was going to get for my £15 price. Somehow the staff was confused and the pedi was not the same as before. I also booked with Ann but was served by someone else, not telling me her name. My nails were cut only very little although I was asked what I wanted. The tea was offered and brought just before the end of the service.