I booked a massage because I had a very relaxing hot stone massage at Annas last month. I received a appointment reminder the day before and a confirmation text on the day that read, 'I have confirmed your booking at 4:45. Please don't hesitate to call if any inquiries.' When I arrived I was told that my appointment had been cancelled because I had not called to confirm even though this was not requested on either of the messages. I had no voicemail messages or missed calls from them to let me know that they had cancelled my appointment. The masseuse was at that time dying two clients hairs. I can only imagine that my appointment was cancelled because this was a more profitable way to spend her time than a pre booked hour long massage. Unfortunately this unprofessionalism has lost them a local return customer. It really is a shame because the massage last time was quite relaxing.
This was my first visit to Ana Hair and I would definitely recommend. Honey did a brilliant job on my blonde highlights and haircut, she listened to what I wanted and even recommended what I have done for my next hair appointment. She was lovely to talk too and even gave me a curly blow as I was going out that night which I loved. Thanks Honey!
When I tried to book there appeared to be some confusion over the offer. When I attended it felt rushed, even though there was only 1 other client in the salon at the time.