The massage itself was good, however the therapists phone rang very loudly 3 times during the treatment which did affect the experience. The room was also cold; I understand that the underfloor heating had broken a few days prior, but it would have been good if the room had been heated some other way in preparation - I had to ask halfway through the treatment. I'd give them another chance as I know this could have been a one off.
My treatment was not on time, there was building work so the facilities & look of the venue was not up to standard. The gel manicure was nicely done but the towel used was dirty & selection of colours were all from different brands and not displayed so it was hard to pick.