Angel Beauty Parlour - Basildon Reviews

5-7B Eastgate Centre, Basildon, SS14 1HP

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Reviews are written by customers after their visit.

4.3
263 reviews

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Written by our customers, so you know what to expect at each and every venue.
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Not bad - what you would expect for a beauty shop in a shopping centre. Not a spa experience, but did the job and reasonable prices Pros: - Very good massage as part of a facial - A fair amount of attention paid to the neck, which you don't always get in a facial Cons: - Everything is a little worn & tatty - towels used for the facial had that musty old towel smell - Very small treatment room, felt slightly claustrophobic! Bed is diagonal across the room - my feet where touching the bottom wall and my head was about a foot away from the other wall - Staff tried to push a different facial (twice the price) as soon as I arrived and sulked off when I declined - Deep cleanse part of the facial (steam, impurity extraction, etc) wasn't as long as I've had before and would have preferred longer on this as that's why I go for the deep cleanse facial rather than any others (aromatherapy, etc). Not the most relaxing but what I like because I work in London with a lot of pollution - Not a con necessarily, but it's the first time I've never had to fill out a new customer form to run through medical history, skin type, etc. I don't think it's the most professional place but again, what you might expect for a shopping centre beauty place..
I booked a Mini Pedicure, on arrival I wrongly assumed the staff would no what I was booked in for. I told the lady I was booked in for a mini pedicure, she actually gave me a Spa Pedicure without my knowledge and asked me to pay at the end. If the staff actually talked to you then they would no instead you sit in silence and speak when spoken to. I explained I had a Wahanda voucher and I spent the next 10mins waiting whilst a picture was taken from my phone and sent to the manager and he then had to confirm that I had paid. As she had completed the wrong treatment I was then expected to pay the additional £10. Never Again. Nice relaxing treatment followed by stress and embarrassment. Badly organised
Terrible experience. If you value your time, money and/or nails do NOT go here. Everything at this venue come with an extra charge, the staff are rude and chat amongst themselves and even about their clients! My 45 minute treatment took 1 and 1/2 hour's and they are so quick to get you out the door after the paint on nails smudges immediately. I will never go here again.
Very friendly and professional staff, I did not have to wait very long. Will definitely go back in fact I have an appointment next week.