It was a good experience overall and I'm happy with my eyebrows but I was overcharged (had to pay £8) and I had gone in expecting to pay £6, which seems the more reasonable price for the 10 minute service. There was apparently a mistake on treatwell, but generally if a service is listed as a certain price, that is the price I am expecting (and willing) to pay. I would give 4 stars, all of this considered, but I felt a little swarmed when all the beauticians were telling me that I was wrong.