Booked my appointment for 1.15pm called them at 1.15pm to say im running 10minutes late and they said it was fine to turn up when I can in which i did show up around 1.30pm and was told to take a seat only when I pro actively asked how long the wait would be she said another 30mins as they took someone else in my place! Not happy as they didnt let me know upfront over the phone nor when I had arrived. I didnt go ahead but wont be using this salon- didnt look great anyway