This was a dissapointing visit. I had to wait 20 mins to be seen, there were reception staff sitting on the entrance sofas that ignored me as I waited at the reception desk. No conditioner. Hairdresser told me how stressed out she was and that they didn't have enough qualified staff and was only half concentrating. I had to direct her throughout the cut asking for things I could see she was not doing what I asked for and I am no hairdresser! Hair is passable but not great.