The woman was very fast and efficient. Literally, 10 minutes! And it actually wasn't as painful as it's been in the past.
The only thing is, when booking you need to specify what type of wax you want - strip/hot, which I didn't realise, so I had strip as opposed to hot which I'm not too fussed about.
Beautician/nail technician was very friendly, chatty and thorough and gave me some recommendations about general nail care. Receptionist was also very attentive and welcoming.