The overall experience was okay however there is a lot of room for improvement. I wasn’t given a robe when my hair was washed and I wasn’t shown the back of my hair at the end of the haircut. Also, the haircut is not exactly what I asked for. It wasn’t terrible, but I wouldn’t rush back.
Was 15 mins early and was seen straight away which was great. Hairdresser was lovely (sorry I didn’t catch her name!) and after talking to her about balayage I might look into getting it done.... :-)