Not a great experience. There was no pre consultation with the hairdresser. He just began parting my hair ready for colour. I then stopped him and asked him what colour he was doing and told me a slightly lighter colour than my hair was at present.
It actually turns out he had bleached my hair and a toner had to be used in order to get the colour I wanted.
Even then the highlights are stripy and e left my hair dry and knotty despite the conditioning treatment they used.
The hair cut was in my opinion rushed and then when drying my hair became matted in the brush a few times.
Overall unfortunately disappointing!