Told me I had too much hair. Did not offer any advice or ask what I wanted other than highlights. Gave just one very bright bleach colour, not at all like I wanted and did very thick stripy highlights not natural. Then criticised my choice of having highlights. Didn't offer any refreshments. Left with damp hair.
The therapist was really nice and friendly and she did an excellent job painting my nails, they looked great! Only negative was that it was done on a massage table with me propped up which was a little awkward, would have been nicer sat in a comfy chair. Other than that, can't fault it!