The massage was great and the therapist was lovely. The salon was also clean and a pleasant environment to be in. I would have given 5 stars but for the fact that I had to wait nearly 15 mins to be seen, despite having booked an appointment. I know these things happen, but it would have been nice to have been offered a drink while I waited. I work in the service industry myself and know how important it is to keep customers as happy as possible when running late!