The staff seem friendly. First I had my eyelashes done she made me jump n scream because she got my bottom lashes stuck to my top lashes which was very painful. When I got home my lashes were scratching my skin n they was stuck to my skin n not my lashes line, even tho I paid for individual I had clumps. The body waxing was fine the only problem with that was the room was to small n the lighting was really dim for hair removal. My eyebrows were ok. I'm just really disappointed with my lashes. Feels like I wasted my money using this place.