My experience here is usually good. I had back pain so called ahead to ask advice. Their recommendation was a deep tissue massage.
The massage was good until the last few minutes when a muscle was overstretched, causing worse pain than I went in with.
Another massagist then tried to blame me for booking this kind of massage (apparently not advised because I gave birth 1.5 *years* ago) when it was their recommendation.
I'm disappointed they did not accept more responsibility for client safety.