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131 Convent Road, Ashford, Surrey, TW15 2HW

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Reviews are written by customers after their visit.

4.4
282 reviews

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Written by our customers, so you know what to expect at each and every venue.
Fast and precise service. Very happy with it!
Arrived to find the hairdresser was not well and no-one was available to do my hair. The Manager tried to call once (from a random mobile number), didn't leave a voicemail, didn't text, didn't e-mail. She agreed to come in the next day to cut my hair but cut it shorter than I wanted. Such a shame because the woman I had before was very good.
Fairly good experience - a few hairs missed though but otherwise went well
I booked a manicure/pedicure with gel but was only given a gel off/gel on.. wasn't communicated to me that they didn't have time. nails are also a bit dull and not shiny as I would expect from a gel mani/pedi. polite lady but service wasn't the best
I dislike leaving poor reviews but I think people should be aware before booking here. If you are trying to book a same-day appointment, you should call the salon to check their availability. They have Treatwell set up to auto-confirm last-minute appointments but may not have the staff to fulfil them. I found the customer service to myself and others I witnessed quite abrupt and the actual services I received and saw others receive were just ok. The salon itself is nice and seems clean.