I specifically book my appointment with the technician that I prefer and twice they have changed this on the day of my appointment which is very frustrating. I do not appreciate having new people who I am not familiar with doing my nails. The service at natali has dropped significantly, although the girls who work there are great, it is not their fault that the management is poor. The increase in pricing is also ridiculous. To fix a chip now costs £7 per nail!? This is unheard of.