My booking was cancelled one hour before the booking via WhatsApp and I'm still waiting for them to come back to re-schedule one week later although they assured me that I could come in the following weekend. Countless chasers have not brought me anywhere so basically they've taken my money for nothing. They are aware that I booked a pregnancy massage and came there to relax but this turned out to be a very frustrating experience. Treatwell are also taking their time to address the issue.