The staff were friendly when I entered, however I did have to wait around 15 minutes for my appointment to start. This was not a problem for me, however can imagine it would be for some. The manicurist was extremely careful and thorough, and after two weeks I have only had a very minor chip in one of my nails.
I had a Hollywood wax with Sophie. It was really good and she even adapted to my hot waxing requirements on the spot, though she didn't know I asked for hot wax. I would recommend for a quick, comfortable waxing experience.