Really great experience from start to finish. This boutique spa has excellent customer service and a very calming and welcoming environment. We had the Delight spa package, and it was my partner's birthday. They took extra care of us including a yummy slice of birthday cake. The spa area was excellent with a glass of champagne before our treatments. Massage was great (just wish it was longer) and we really enjoyed the body scrub. Would highly recommend!
This was probably one of the worst massages I’ve ever had. For a top london hotel I would expect the Massuse to know what they’re doing. She didn’t have a clue. Would never go back here for a spa experience