The massage was extremely poor .. I couldn't even feel a thing even at as a Swedish massage: the staff need training and have little to no experience. Friendliness as also poor along with client care. I would never recommend this spa to anyone.
Was able to upgrade to a stone massage for £15, which was very worth it. The value was absolutely incredible and the service throughout the hotel was perfect. Amazing afternoon tea. Just flawless
The women’s changing rooms were very cramped and I kept accidentally bumping into things or other people and there weren’t any private changing rooms. The massage was so gentle it just felt like someone moving their hands across my back and I didn’t feel relief from my tight shoulders or neck. The facial was great and some lovely smelling/cooling products.
The glasses of Prosecco were a nice touch and we did enjoy our time in the jacuzzi, however the steam room was too hot.