The upselling started before the facial. I was asked if I wanted to upgrade to a more intensive facial. I informed my therapist I wanted to speak to my doctor before booking a course of treatments. Therapist & receptionist tried to talk me out of this even when I said I couldn’t book until I’d been paid. It went on so long and took all the relaxation out of it. Has this approach worked with other customers? I’d be surprised. Pretty sure the therapist was vaping during the facial too.