Becca was great but I was a bit disappointed with the time I had allocated for my treatment. I paid for a 40 minute facial, I got there about 7 minutes late (I called ahead saying I was slightly delayed) and things weren't prepped (which meant I had to wait even more time) and in the end was told I only had "20 minutes left" for my treatment because I was late. I don't think it's very acceptable.