The lights were on full during the whole massage and the room was very cold. The massage wasn’t very relaxing as there wasn’t much oil used so it felt a bit dry and pinchy and focused a bit too much on my bottom rather than my back. The scalp massage was very strange, it was like a hair wash without water or shampoo, very rough, quick and shaky. It’s such a shame because this place looks so professional, very clean, it has a nice modern design and the staff’s customer service was faultless.