For being a hotel, it didn’t feel very luxurious. The staff need more time between massages to clean the room properly overall the staff member was good.
The Pestana hotel is our choice when we travel to London it has a great location and the staff are always helpful and friendly and go above and beyond to help. My first time using the Spa and it did not disappoint. It was wonderfully relaxing atmosphere the staff were helpful and friendly and gave you space and time to enjoy the facilities as well as providing treatments which again was lovely and relaxing. I will defiantly be booking again next time I stay there.