Stylist was lovely and worked out that I wanted a de-stress treatment rather than a chatty one. Only negative is that the salon is either being renovated or in need of it - temporary loos and boarding up in various parts - so didn't feel as luxurious as you would expect from Aveda.
very friendly welcome, booked 15 mins before, amazing complementary aromatherapy head kneck and shoulder massage, great blowdry for my very long hair within 1 hr