Was taken directly to shampoo without the stylist having even looked at my hair first or asking me what I wanted to do, which has never happened to me before. Made it not only extremely difficult to then describe with wet hair what I was wanting but also extremely stressful bc the stylist had not seen what my hair looks like dry (it was up when I arrived) so I didn’t know how the cut would come out. Thankfully came out alright but it was not an enjoyable experience.