It was my first time getting my lashes done so I was slightly anxious about the process. Beata put on some calming music, made sure I was comfortable and relaxed. Since having my lashes done everyone has complimented me which is a nice confidence booster. The only downside is the length of time I was lying down for. It was very long and eventually became abit painful to lie in one position and avoids making any sudden movements. No fault of the therapist, I get these things can be time consuming. This is why I have rated 4 stars.