Baglioni SPA Reviews
Baglioni SPA, Baglioni Hotel London, 60 Hyde Park Gate, Kensington, London, SW7 5BB
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543 reviews
It's was a very disappointing experience. I had booked an appointment for 1pm, and I arrived 15min earlier just to learn that my appointment has been re-scheduled to 2pm without me knowing.
The facilities are very bad-maintained. The relaxation room seems more like a prison cell. Steam room was ok.
The massage therapist was very professional, but the massage was neither good or bad.
Overall, very poor quality of service.
Treatment by Adeline Nativi•Swedish Massage
Adeline gave the massage and it was great, one of the best massages I have had. We came on an offer though, which included the spa. We were told to get their early so did, but there was no one at reception or anywhere close to help us. We waited for a long time then were told we couldnt use the spa, would we like to re-book. We said no as we had travelled to get there. This was all very disappointing but the massage was excellent, and to be fair, they did give us a 25% off voucher for next time.
Swedish MassageShow all…
Great experience. The spa was relaxing and clean. The Stream room was also really good!
Would come here again!
Classic Facials
Adele was a great therapist really released all muscle pressure. The ambience was great. One thing it wasn’t great that we had to rush after massage we only get 30 min of stream and had to be changed and dry in that time. I’m pretty sure it was said in confirmation that we are able to use steam room for few hours after the massage. So relaxing massage turned into rush-rush experience.
Swedish Massage
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