Overall the massage was great.
The extra facilities - eg room to relax in after , hot tea was wonderful (although a bit chilly - despite blow fan) The steam room wasn’t very steamy or hot, but pleasant - perhaps I should have questioned whether temp could have been increased. The changing area was good, as no one else was using it, it felt private, with toilet, shower, steam area all enclosed. A robe & slippers provided as well towels. Hotel felt too old for 5 stars. Needs painting. Modernising
Staff were accommodating, polite, & friendly.
Massage was first rate. 4 of us went, we all felt relaxed and would definitely go again.
Relaxation room had black tea/dried fruits. Coffee/biscuits would be nice as I'm not a tea and fruits person, however that's personal preference and did not hinder the experience.
Only 2 snags - The body lotion/creams were clearly used and there for a while as it had formed lumps around the lid, and the security sticker was removed. Saw a dirty tissue on floor
I bought this as a bday gift for a dear friend who had a very stressful period of time and I'm shocked by her response when I asked how it was! I've been there and had expectations so I'm shocked!
Her room didn't have the nice relaxing music, the massagist went too hard even when she ask to do it softer, the relaxing room was smelling of foot and with people so she didn't even get a tea or coffe and time to relax over there, the bottle of water was open.
Want to write more but can't.