My partner and I chose Balance Massage & Wellness based on the aesthetics in the pictures and the services they provide and booked a 1H massage and scrub package online. Upon arriving however, the therapists didn't know what sort of massage we had booked and didn't know we were expecting a scrub- despite it being clearly detailed in the service we paid for online. Although they kindly sorted the misunderstanding out, the radio playing loudly in the waiting area was the second thing to disappoint us.. needless to say advertisements for bowel movement medicine and traffic updates weren't the soothing playlist we had hoped for in preparation for a massage. (During the actual massage they played acoustic covers of pop songs... also not the most relaxing choice in my opinion.) I personally had asked for "moderate" pressure in my massage, but my masseuse was almost uncomfortably firm at times and the scrub seemed rushed and harsh. My boyfriend enjoyed his massage and all in all the place was not bad, unfortunately just not great either. 65£ a person per hour (and a double booking) is worth a bigger effort on behalf of the venue in my opinion.