Balance Massage & Wellness Reviews
152 New Cavendish Street, Fitzrovia, London, W1W 6YL
Check availability and book onlineReviews are written by customers after their visit.
1068 reviews
knowledgeable therapist, friendly staff. Will be back again. Room was a little small but the massage made up for it.
Treatment by Room 2
Very good therapists. But rather strange environment - very cramped, dark and not much room to change etc. Also extremely dangerous staircase to get down to it.
Treatment by Room 2•
Deep Tissue MassageShow all…
The deep tissue massage was excellent, it relaxed some tense muscles and left me generally very relaxed, very good! This place is very professional and I would definitely recommend it.
Treatment by Room 2•Deep Tissue Massage
I bought 2 vouchers for husband and me to have a couples massage. When we arrived we were told they didnt know it was a couple booking because the girl who takes the bookings over the phone didn't tell them (??????!!! What sort of system is this? I even texted them on the way there to say that we were running slightly late due to traffic, she knew there were two of us coming?) and so they just had two separate rooms for us, or we could wait and they would prepare the couples room but we'd have to have less time for the actual massage.
So we went into the separate rooms, which were tiny, dark, with an old crunchy towel on the table, the music sounded like it was playing from a tape recorder with one speaker, and was not relaxing at all. My voucher said we could pick from hot stone massage, swedish massage or deep tissue, or a body wrap....well, my therapist didnt even ASK me what I wanted or offered any options, and by that point I was so disappointed with the places I didnt really care what she was doing. It was a very average massage, not near enough pressure, I felt like a 7-year old was *painting* on my skin..... I felt there was no technique involved in this massage at all, it just felt very repetitive, and not at all relaxing.
When we left, I said to my husband what a joke this has been, but to my surprise he actually really enjoyed his massage! His therapist DID ask him what style he preferred, he asked for deep tissue, and she spent a lot of time working out the knots, moving his arms and legs around, telling him where the bad spots were etc..... so he felt really good after his session. I think his therapist was Anna. So there you go, there must be some therapists who know what they are doing, but not all of them. And the overall experience was not enjoyable due to the fact this is an under-the-floor-of-a-hairdresser studio place and not at all a spa.
I booked for the pregnancy massage. I tried booking this through Wahanda, but it showed no availability, and hence I called and made the booking over the phone. From the phone conversation to the time I left, the customer service was very nice and professional. Even after I arrived there, it was a pleasant experience.
When I arrived, as per normal, I was also asked to fill in a form asking general information, and what I expected to get out of this massage etc. - I specified that I would like it to have to ease my back pain, especially the lower back, and the right side of the back (which is what I was suffering from due to my 7 month pregnancy)... And that's the only complaint I have... Though Carolina did massage me very well, but she did not focus on the key PAIN areas... and hence at the end of it, I felt relaxed but it did not solve my main purpose of going for the Pregnancy Massage.
Hence, I am not sure if I would recommend or visit again.
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