I couldn’t attend the treatment appointment since of my boyfriend’s car window got smashed. My appointment was at 15:45 and I called them at 15:05 as soon as the accident happened. I told the staff my boyfriend was having an emergency but she didn’t let me to reschedule the appointment. I now realized she thought I said ‘work’ emergency which I didn’t mention a single word about work. I just paid £155 for nothing. Their customer service is HORRIBLE.
Absolutely perfect. Last minute appointment, super stressed but by the end I was completely relaxed, forgot that I was stressed before and muscle tension seems to have mostly gone