Balance Spa Reviews

Lower Ground Floor, 10 Cromwell Place, London, SW7 2JN

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Reviews are written by customers after their visit.

4.5
1059 reviews

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Written by our customers, so you know what to expect at each and every venue.
This salon is bit of a hidden gem, just a few minutes walk from South Ken tube. Mostly focussing on Chinese medicine, the facials are very good and the therapist very attentive. Very good experience and would definitely go back.
Amazing as always! The staff are very attentive and do great lycon hollywood wax. No pain and make you feel very much at ease. Thank you again!
I paid £88 for full leg, inner bikini, eyebrow and underarm. This was very very poor value for money. Good bits: open late; great location - easy to find, easy to travel to and from; underarm wax perfect; bikini ok; eyebrows an excellent shape; therapist was lovely and super-sweet Bad bits: I left with a bruise on my eyelid which took over a week to fade and, although I paid for a full leg wax, only the top half of my legs were done, Even then, the backs were a bit patchy. I don't mind that it took forever (nearly 3 hours) but after that amount of time I would expect everything to be perfect. I was told my lower legs had too many ingrowing hairs. I was told I couldn't have my money back because this was not their fault, so I stupidly accepted a half leg wax for the price of a full leg, partially because the therapist seemed so nervous of the owner and it was becoming uncomfortable. It's since been playing on my mind and I have come to the conclusion that I wouldn't accept this from any other service provider, I'm cross with myself for accepting it from here. I bought some ready wax strips on the way home and managed to wax my lower legs, so I am not entirely sure what the problem even was.
The lady I had to do my wax seemed to care more about my wellbeing than simple doing her job which was really nice
The best wax I've EVER had. They are so professional and the products used are the very best you can find. Thank you so much again!