The Bali Room is upstairs through the hairdressers, but despite this, the ambiance is peaceful and relaxing, with very calming music playing. The therapist is very good, and I've never had a shoulder massage so thorough, with me ending up sitting up to make sure all the areas of the shoulder were included (I find this is much more awkward when only done lying down).
I had a facial too, which was very relaxing. I left feeling calm and relaxed, with the tension I hold in my upper back gone. It wasn't my first visit, and won't be my last.